Shipping & Returns

We offer a Free Express Shipping Australia wide.

International shipping is also available. Rates are based on the country of delivery and vary from time to time. The total delivery fee will be calculated and displayed once you have entered a delivery address.

Delivery Timeframes – Australia
Express Delivery: Please allow 2–4 business days* after receiving your Shipping Confirmation e-mail.
*Delivery times may vary as Australia Post can experience delays from time to time which are beyond our control.

Delivery Timeframes – International
International Standard Delivery: Please allow 1–2 weeks* after receiving your Shipping Confirmation e-mail.
International Express Delivery: Please allow 4–7 business days* after receiving your Shipping Confirmation e-mail.
*Delivery times may vary as the courier can experience delays from time to time which are beyond our control.

Packing
We take care to properly pack your products to protect damage whilst in transit. We do understand there may be unforeseen circumstances, so if there is an issue with the products when you receive them, please email our team with a photo to hello@freddyskin.com.

Dispatch & Delivery
We offer same day despatch if you order before 2pm. If you order after 2pm your order will be shipped the following business day.

What happens if I enter the wrong address?
If you have entered the wrong address please email us ASAP at hello@freddyskin.com. If your order has not been sent yet, we can change your address with no additional costs.
Unfortunately if your package has already been shipped there will be a $20 “return to sender” fee.